Overview
What is Planview Adopt?
Planview Adopt is a new offering that you can use on your entire Planview platform. It allows you to create custom guides, wizards, tours, walkthroughs, polls, surveys, tool tips - basically you can create and add into your Planview products the help and guides your users need, where they need it. No more having to search documentation or help pages, embed what people need where you want it.
It also provides deep analytics on what your users are clicking, where they navigate, do they complete guides and tours, are people getting stuck places. For the first time you can see exactly how users are using the Planview platform and use that information to improve their experiences.
What value does Planview Adopt provide to my organization?
End User Productivity
- Higher user satisfaction due to faster work completion
- Refocus of efforts to customers vs internal processes
- Fewer errors caused by misuse of application (35% faster time to process completion)
Adoption and Usage
- More effective onboarding leading to ramp acceleration (10% - 25% training acceleration)
- Personalized relevant communication at a lower cost
- Clearer communication of change management initiatives
Operational Efficiency
- Reduce support calls/tickets (5% - 15% case deflection)
- Decrease in time to complete required workflows (10% - 25% in workflow efficiency)
- Reclaimed time for internal support and service teams
Is there a cost for Planview Adopt?
Yes, there is a cost and then you get Planview Adopt on your entire platform. Contact your Account Executive for more information and pricing.