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Planview Customer Success Center

What should I do if the Projectplace add-on is blocked?

A blocked add-on could be a result of a proxy, firewall, anti-virus software or browser settings.

Proxy

If you are working on a company network that uses a proxy, you need to add the Server Address and Port number to the add-on. This information can be obtained from your company’s IT department.

The following instructions only apply to the Projectplace for Windows add-on.

  • Right-click the Projectplace for Windows icon  on the taskbar (Click the Show hidden icons arrow, if the Projectplace icon is not visible).
  • Click Preferences and select the tab Network
  • Click the Use proxy checkbox and add the necessary information.

Proxy password changes will be indicated by a notification that there is no Internet connection. To resolve, click the notification and update the password.

The Projectplace for Windows add-on uses port 54402The port used can be set manually by right-clicking the Projectplace for Windows icon in the taskbar. Select Preferences/Advanced and set a port number between 1024 – 66535.

 

Firewall

When using a firewall, ensure that traffic is allowed for:
https://projectplace-local.com:<port number used> (loopback)
https://api.projectplace.com
https://service.projectplace.com
https://service.projectplacedocs.com

 

Microsoft Edge Browser

To enable the add-on in this browser follow these steps:

  1. Open your Edge browser
  2. In the URL field, type: about:flags
  3. Under Developer Settings click the checkbox for Allow localhost loopback.

Although this setting comes with the warning: This might put your device at risk; Projectplace and its add-ons are safe to use.

 

Contact us

If you still are unable to get the add-on to work, contact Projectplace Support.

If you need an MSI file to install Projectplace for Windows, please contact Projectplace Support.

 


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