What should I do if the Projectplace add-on is blocked?
A blocked add-on could be a result of a proxy, firewall, anti-virus software or browser settings.
Proxy
If you are working on a company network that uses a proxy, you need to add the Server Address and Port number to the add-on. This information can be obtained from your company’s IT department.
The following instructions only apply to the Projectplace for Windows add-on.
Make sure https://projectplace-local.com is added as an exception in your Proxy server.
- Right-click the Projectplace for Windows icon
on the taskbar (Click the Show hidden icons arrow, if the Projectplace icon is not visible). - Click Preferences and select the tab Network
- Click the Use proxy checkbox and add the necessary information.
Proxy password changes will be indicated by a notification that there is no Internet connection. To resolve, click the notification and update the password.
The Projectplace for Windows add-on uses port 54402. The port used can be set manually by right-clicking the Projectplace for Windows icon in the taskbar. Select Preferences/Advanced and set a port number between 1024 – 66535.
Firewall
When using a firewall, ensure that traffic is allowed for:
https://projectplace-local.com:<port number used> (loopback)
https://api.projectplace.com
https://service.projectplace.com
https://service.projectplacedocs.com
Contact us
If you still are unable to get the add-on to work, contact Projectplace Support.
If you need an MSI file to install Projectplace for Windows, please contact Projectplace Support.