Dear Planview Spigit Client,
In the next few weeks, we will be introducing you to a new way to contact Spigit support.
In our continuing effort to provide a world-class Customer Care experience, we will be transitioning Spigit’s current support application from Zendesk to Salesforce.
By adding Spigit Care into Salesforce you will be able to easily engage Planview via a streamlined case submission process, run your own case reports, manage your own contacts and access ALL Planview cases in one place.
Please review the Planview Customer Service Migration to Salesforce Service Cloud FAQ and this document about the switchover to LiveChat to answer most of the questions you may have and forward, as needed. Also see the Planview Customer Community Guide, for information on the Service Cloud Community, Case Submission Process, Dashboards and Reporting.
Thank you for your patience as we work to bring you a better experience on Salesforce Service Cloud.