There are three types of request notifications:
The notification message body can hold up to 4000 characters.
This notification is configured on the request category (see Creating Categories for Requests), and when enabled sends a notification to the requester when the request is initially submitted. Navigate to Admin/Setup/All Entities/Requests/Categories and locate the existing category or create a new one. Under Additional Option if Using Gates, enable "Send notification to requester upon submission". Use the default subject and message text, or enter your own.
You configure these notifications when you create a gate; whether you enable either or both notifications can vary gate by gate. Navigate to Admin/Setup/All Entities/Requests/Categories and configure each gate you wish to enable either or both notifications. You create the message content in a rich-text editor (default text is supplied). A set of variables is provided for use in the subject/message text to dynamically populate relevant data, such as Requester, Approvers, Gate title, and Last Modified By.
For illustration purposes, screenshots below show the Notifications panel with each notification selected. You can enable both notifications (or just one or the other) at the same time and configure them both on the Notifications panel.
The gate entry notification recipients are determined by the system. You simply enable the checkbox and, optionally, provide custom text (default text is provided).
As mentioned above, a set of variables is provided for use in either type of notification. To use in the text subject, select from the {x} menu to the right of the subject field.
For the reminder notification, in addition to the message text (default or custom) and optional use of variable, be sure to configure the time and the interval.
These notifications fire at the discretion of the user initiating one of the following actions: Approve, Reject, Place on Hold, Place Request Back in Progress.
Each confirmation dialog has a checkbox for 2 notifications - the screenshot below shows the Place Request Back in Progress dialog. All of the other dialogs for the actions listed above have the same options: