Program Benefits Communication and Collaboration

Summary

Benefits must be planned at the program level and at the portfolio level, to ensure that the benefits are being appropriately accounted for, eliminating overlaps between programs. 

During the investment analysis, the key departments look at the major components involved versus the overall benefits that are expected. They examine their capabilities and the timeframe involved, but more importantly, they look at other programs and match them to their milestones to look for any redundancies or opportunities to align. At the portfolio level, there may be more than one program trying to generate the same or similar benefits. 

This best practice explores aspects of consensus and communications regarding benefits, as well as execution of the benefit plan and the role of the PMO, Program Manager, and Benefit Owner in overseeing delivery of the benefits.