Skip to main content
Planview® Innotas is now Planview® PPM Pro! Read the letter from Planview's Chief Product Officer and watch this video to learn more!
If you are a Planview customer, sign in to enable additional content.
Planview Customer Success Center

Request Management

Summary

Request management is the intake point for all work, and an opportunity to assure that the incoming work is well-defined and categorized, and dispatched to the right area(s) for further analysis and/or delivery. 

The Intake Process

The request intake process generally includes the following areas:

  • Request entry (either by a single or multiple parties, but into a central system)
  • Analysis (brief assessment of the request for completeness)
  • Classification (categorizing by work type and other attributes that help define the work)
  • Prioritization (assigning an initial request priority, which will be used as input later when assessing relative value to all other work)
  • Estimating (brief assessment of a preliminary order-of magnitude estimate)
  • Disposition (determination of whether to accept, defer, or decline the work)
  • Dispatching (routing the work to the groups or teams responsible for fulfilling the request)
  • Backlog Management (establishing methods to measure and track pending work that is sitting in the queue)