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Planview Customer Success Center

Planview Premium Support Program - Enterprise

Premium Support Program

 

Customized Care Options

 

The Premium Support Program offers the highest level of customer care and a variety of value-added services to ensure your success with the flexibility needed to meet changing business demands.

Call your CSM or AE for more information

 

Maximize the Value of Your Planview Investment

Planview offers a variety of premium support packages that can meet the ever-changing needs of your dynamic business. Receive the right kind of support at the right time.

Customer Success Management – Planview will assign your organization a Customer Success Manager (CSM) who serves as the primary point of contact to navigate Planview, provides strategic account planning, and helps prioritize needs.

Premium Customer Care – Premium members are assigned a Customer Care Consultant who focuses on maximizing product value. The Customer Care Consultant will provide insight into your Planview product and serve as an advocate for priority requirements or issues. Members will benefit from regularly scheduled account reviews and digital case submissions with 24/7 access to critical phone support.

Guidance as you need itPremium members gain access to Remote Advisory Service (RAS) hours will be available to bridge the gap between Customer Care and Planview Consulting, allowing you to receive quick and cost-effective enablement.

Additional Options: 

  • Advanced troubleshooting and assistance
  • Included training events of your choice
  • Access to operational virtual assessments with expert recommendations
  • 24x7 Critical Phone Support
  • Executive business reviews
  • Technical account management
  • Use case specific Q&A
  • Proactive customer support
  • Weekly, monthly, checkpoints
  • Participate in a voice of the customer program through Inner circles

Call your CSM or AE for more information

Premium Support (Enterprise) Description