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Planview Customer Success Center

Error in Cognos Report Studio when selecting "Recently Used Packages - Changepoint"

SYMPTOMS:
When going to Report Studio and selecting Recently Used Packages - Changepoint option an error is displayed on the screen.

ERROR/WARNING MESSAGES:
Two or more requests failed
The web request failed
404 - not Found
URL https.......

REASON:
Microsoft URLScan which runs on the Changepoint IIS server is configured to stop requests for URL's with a dot in the path.


RESOLUTION:

Url scan has a log file that resides on the Changepoint web server and if the path is blocked by URLScan, then it will log an error to the log file. (you can find the path to the log file in the URLScan.ini file)
The error in the log for this issue was:
2015-05-26 15:14:54 10.195.238.10 8 GET /ibmcognos/schemas/rspec/9.0/V5_report.dtd Rejected URL+contains+dot+in+path URL - -
2015-05-26 15:14:54 10.195.238.10 8 GET /ibmcognos/schemas/rspec/9.0/V5_richText.dtd Rejected URL+contains+dot+in+path URL - -
Modified the URLScan.ini file to allow the dot in the path.
- Navigiate to ..\Windows\System32\inetsrv\urlscan\urlscan.ini
- Modify the .ini parameter 'AllowDotsInPath' to a value of 1. (Default is 0)
- Save file
**Restart the 'IIS Admin' service on the gateway machine
- Only restarting the 'Worldwide Web Publishing' will not be sufficient.

ADDITIONAL NOTES:
Note that setting "RejectResponseUrl=/~*" will put UrlScan into Logging Only Mode. In this mode, UrlScan will process all requests per the config settings, but it will only log the results and not actually reject the requests. This mode is useful for testing UrlScan settings on a production server without actually interrupting requests.
RejectResponseUrl=