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Planview Customer Success Center

Success Center FAQ

General Questions

What is the Planview Customer Success Center? Who is it targeted towards? What about product help (a.k.a. Intelligent Help)? Who has access to the Customer Success Center?
How is content organized in the Customer Success Center? Is there new content in the Customer Success Center that was not in PlanviewPRISMS.com? What is happening to the current subscriptions to e-learning and best practices? Does Troux content fall under the Planview PRISMS subscription? Does the Planview Customer Success Center replace the Planview and Troux Customer Care portals? Where are RPM Essentials now? Who is responsible for the Planview Customer Success Center at Planview? What is coming in the future to the Planview Customer Success Center?

User Questions

How do I access the Planview Customer Success Center? How do I sign in once I get to the Success Center? What if I forget my password? What are enablement paths? How do I register for an enablement path? What happened to job roles? Are enablement paths still available for automatic registration? What browsers are supported by the Customer Success Center? What if I see the message "Please sign in to view this content"? Why do I sometimes see, "To read the full best practice beyond this abstract, you must be a Planview PRISMS subscriber. See your Planview administrator for details"?
How do I access the e-learning modules for Planview Enterprise? How can I avoid the obstacles I am running into for e-learning? Do I need training on the Customer Success Center? How are different product versions handled in the Success Center? How are languages other than English handled in the Customer Success Center? What happened to the user discussion forums on PlanviewPRISMS.com? What if I see something that really helped me, or something is wrong, unclear, or missing?

Administrator Questions

Is administration of my company and users different from PlanviewPRISMS.com? Can the administrator still add users? What else can an administrator do? Can an administrator add email domains for our company?  Is there training for company administrators?
Where do I find the company administration interface? How to I request Remote Advisory Service (RAS) now? Can I restrict what content my users see? Can we still see reports in the Learning Management System? What if we have additional administration questions or problems with the new site?